• Holland Direct
  • Origin Direct

Privacy Policy for Petals Direct App

At Petals Direct, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information when you use the Petals Direct app. By using our app, you agree to the collection and use of your information as outlined in this policy.

1. Information We Collect

We collect two types of information from you:

a. Personal Information:

When you create an account, place an order, or interact with the app, we may collect the following:

  • Name
  • Email address
  • Phone number
  • Delivery address
  • Payment information (credit/debit card details)

b. Non-Personal Information:

We collect information automatically when you use our app, such as:

  • Device information (model, operating system, etc.)
  • IP address
  • Browsing behavior within the ap
  • Location data (with your consent)

2. How We User Your Information

We use your information to:

  • Process orders: To fulfill your flower orders and ensure timely delivery.
  • Improve our services: To enhance your user experience and improve our app performance.
  • Personalize content: To recommend products and services that may interest you.
  • Communicate with you: To send order confirmations, updates, and promotional messages.
  • Security and fraud prevention: To protect your account and prevent unauthorized transactions.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with:

  • Service providers: Third-party companies that help us process payments, deliver flowers, and operate our app.
  • Legal requirements: When required by law, or to protect our rights, we may share your information with law enforcement or legal authorities.
  • Business transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity.

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or destruction. This includes encryption of sensitive data and secure payment processing. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Update or delete: Request corrections to your information or the deletion of your account.
  • Opt-out: Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us at mike@petalsdirect.com

6. Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance your app experience, track usage, and show personalized offers. You can adjust your device settings to limit the collection of this data, but doing so may impact the functionality of the app.

7. Third-Party Links

Our app may contain links to third-party websites or services. Please note that this Privacy Policy does not apply to those external sites, and we are not responsible for their privacy practices.

8. Children's Privacy

The Petals Direct app is not intended for users under the age of 13. We do not knowingly collect personal information from children. If you believe that a child under 13 has provided us with personal information, please contact us immediately, and we will take steps to delete the information.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the app and, where appropriate, notified to you by email. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at: