Question 1

Can I pre-order flowers?

Accepted Answer

Yes! We offer pre-order lists throughout the year. Contact your account manager to learn more.

Question 2

Can I ship my order to another country?

Accepted Answer

This is sometimes possible for special events like weddings. Contact your account manager to discuss availability.

Question 3

How long does delivery take?

Accepted Answer

Delivery times depend on your location. Contact your account manager for specific estimates.

Question 4

What time will my flowers arrive?

Accepted Answer

Delivery times vary depending on daily order volume and transportation logistics. Contact your account manager for details.

Question 5

Can I track my order?

Accepted Answer

Currently, we do not offer tracking services. However, your account manager can provide updates on your shipment.

Question 6

Can I specify a delivery location?

Accepted Answer

Yes! Let your account manager know where you’d like your flowers delivered. We recommend a covered and secure location to protect them from the elements.

Question 7

Who delivers my flowers?

Accepted Answer

Trusted external transport partners.

Question 8

How Does Shipping Work & When Will I Receive My Flowers?

Accepted Answer

At Petals Direct, we offer multiple delivery methods to ensure your flowers arrive fresh, fast, and exactly when you need them.

✨ Farm-Direct Shipping (UPS or FedEx)
Orders shipped directly from the farm via UPS or FedEx are delivered on Mondays before 12 PM.
 This option offers exceptional freshness, straight from the source to your door.

✨ FedEx Miami Distribution
For products shipping out of our Miami location, orders typically arrive the following morning, giving you a quick turnaround for urgent floral needs.

✨ Weekly Designated Truck Routes
We service preferred cities across the U.S. with dedicated refrigerated truck routes delivered twice a week.
 This option ensures consistent availability, stable temperatures during transit, and reliable delivery windows.

FAQ